OUR DELIVERIES

FREE DELIVERY ECO IN FRANCE (except islands, Corsica, Overseas Departments and Territories npl) :

Furniture delivered in cardboard boxes or on pallets by the carrier, RDC pas-de -porte, i.e. at the foot of the house, without installation or going upstairs.

Delivery time for small packages IN STOCK (- 30 kg) 48 hours, for large packages 8/9 days.

Check the conformity of the product before signing the delivery note. Your signature will be considered as a discharge

PREMIUM DELIVERY :

Furniture delivered by carrier to the DRC door step (or in front of your door if you have a lift and for parcels under 30 kg)

The carrier will contact you to make an appointment for your delivery (4 hour time slot).

Possibility of delivery in a relay point.

You have a tracking number.

Check the conformity of the product before signing the delivery note. Your signature is considered as a discharge.

Translated with www.DeepL.com/Translator (free version)

CUSTOM DELIVERY, contact us for a quote:  

Delivery is made with 1 or 2 drivers by appointment, for specific requests: difficult access, high floors, unavailable lift, unpacking and assembly of your furniture, removal of packaging.

Check the conformity of the product before signing the delivery note.

DEADLINES for products in stock : for small parcels (under 30 kg) 24 to 48 hours, for large parcels 8/9 days

RETURNS

 

 

 

 

 

ATTENTION :

PACKAGES SENT BY CARRIER MUST BE CHECKED IN THE PRESENCE OF THE DELIVERYMAN.

IN THE EVENT OF A PROBLEM, THE PACKAGE MUST BE REFUSED.

YOUR SIGNATURE IS VALID AS A DISCHARGE, THE INSCRIPTIONS "subject to unpacking" ARE NOT VALID FOR WARRANTY AND INSURANCE.

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The consumer protection regulation specifies that the consumer only has to pay the direct costs of return with a carrier of his choice.

 1/ Fill in the PRODUCT COMPLAINT form and send it to us by e-mail: 

    Download HERE

 2/How to return an item? (Your package must be returned to us within 10 days of our confirmation).

  You must first inform us by email of the items you wish to return, so that we can send you a RETURN label to stick on your package.

The returned products must be in perfect condition and in their original packaging to the following address:

EXOFRET - MONCONTAINER- ZAC du Chanay- 19 AV GASPARD MONGE 69720 Saint Bonnet de Mûre.

  • Your item must therefore be returned in its original box, accompanied by its various protections (foam, bubble wrap, etc.)
  • Your package must be returned to us within 14 days of our confirmation.
  • Packages that do not comply with the above instructions will be refused.
  • Shipping and return costs are not covered by moncontainer.com.

    How long do I have to return an item and under what conditions?

     -  Returns for retraction :You have 14 days from the date of receipt of your item to return it.  It only has to be new in its original packaging and in good condition, and ask for an exchange or refund, except for the shipping and return costs.

    - Returns under warranty :  All defective parts are guaranteed for 1 year under normal use.       

All our armchairs are guaranteed to support a maximum weight of 120 kg.   In order for the guarantee to be valid, the Customer must return the product at his/her own expense, having taken care to make the request for return on the moncontainer.com website.
  Any parts that have been modified (drilled, welded, incorrectly assembled/disassembled etc.) will lose all warranty.

Packages that do not comply with the instructions will be refused.

Attention Characteristic of Aviator furniture : LAviator furniture made of riveted aluminium plate is a soft metal with irregularities characteristic of this material. These patina effects with micro-scratches are normal.




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